OTC - Sm

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate_
- Responsibilities_
- _Lead the Order-to-Cash Process for a global client, leading a team of around 50 employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes._
- _Handle the function’s performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution._
- _Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role._
- _Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations._
- _Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team_
- _Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken._
- _Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables._
- _Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility._
- Qualifications we seek in you_
- Minimum Qualification_
- _B.Com Graduation (MBA - Finance preferred)_
- _Meaningful experience in Order to Cash_
- Preferred Qualifications_
- _Excellent Knowledge in B2B Collections and Cash Applications_
- _Relevant team management experience (min 40 people)_
- _Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyse and problem seek; ability to detail, plan, market, and execute programs._
- _Have previously managed client partners from APAC/China Region._
- _Analytics Certification or full-time MBA degree from top institute_

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Job_**_Senior Manager_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 7, 2025, 5:25:02 AM_

**_ Unposting Date_**_Jan 12, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_