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Hospital Receptionist
3 weeks ago
Description
**Responsibilities**:
- **Front Desk Operations**: Greet and welcome visitors, patients, and healthcare professionals in a warm and professional manner. Manage the front desk and provide assistance as needed.
- **Appointment Scheduling**: Schedule patient appointments, admissions, and procedures efficiently. Coordinate with various departments to ensure accurate scheduling and availability.
- **Patient Registration**: Collect and enter patient demographic and insurance information into the electronic health record (EHR) system. Verify insurance coverage and obtain necessary authorizations.
- **Phone Management**: Answer incoming calls, address inquiries, and transfer calls to the appropriate department or staff member. Take messages and relay information accurately.
- **Patient Check-In and Check-Out**: Assist patients with the check-in process, provide necessary forms, and collect co-payments or fees. Ensure a smooth check-out process and schedule follow-up appointments.
- **Visitor Assistance**: Provide information and directions to visitors, ensuring they have a positive experience while navigating the hospital facility.
- **Patient Relations**: Handle patient inquiries, concerns, and complaints with professionalism and empathy. Escalate complex issues to the appropriate department or supervisor.
- **Maintain Reception Area**: Keep the reception area clean and organized. Ensure that informational materials are up-to-date and available to patients and visitors.
- **Collaboration**: Collaborate with other administrative and clinical staff to coordinate patient care activities and address administrative needs.
- **Confidentiality**: Adhere to patient confidentiality guidelines and handle sensitive information with the utmost discretion.
**Requirements**:
- **Education**: High school diploma or equivalent. Additional certification or training in healthcare administration is a plus.
- **Experience**: Proven experience as a receptionist, preferably in a healthcare setting. Familiarity with medical terminology is advantageous.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to communicate effectively with diverse individuals, including patients, families, and healthcare professionals.
- **Customer Service**: Strong customer service orientation with a friendly and helpful demeanor.
- **Computer Skills**: Proficient in using electronic health record (EHR) systems, scheduling software, and basic office software (e.g., Microsoft Office).
- **Organizational Skills**: Strong organizational and multitasking abilities in a fast-paced environment.
- **Adaptability**: Ability to adapt to changing priorities and handle unexpected situations calmly and efficiently.
- **Team Player**: Ability to work collaboratively with a diverse team of healthcare professionals.
Preferred Education: 12th Pass (HSC)
**Salary**: Up to ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Tiruppur, Tamil Nadu (required)
Ability to Relocate:
- Tiruppur, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9510402642
