Customer Support Executive

7 days ago

Pen, India Trackster IT Solutions OPC Pvt. Ltd. Full time

1) Taking Customer Complaints on Phone

2) Raising Service Ticket on the ERP System on Computer

3) Checking the Trackster Tracking system to understand complaint

4) Allocating the Service Ticket to Field Team

5) Coordination between Field team and Customer for service visit and call closer.

6) Updation of Call Closure details in the system and also to customer.

7) Visit charge invoice and its collection from customer.

8) Monitoring Expenses of field team.

9) Computer and English knowledge desired

10) Preparing daily, weekly, monthly reports

11) Activation and Management of SIM Cards required for Tracking

12) Activation and Management of Tracking platform of Trackster/Mahakhanij/RTO

13) Other Relevant Activities

14) Payment Followup

15) Coordination with Internal Teams.

16) Maintaining Service Inventory

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Pen, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Pen, Maharashtra (required)

Work Location: In person

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