Delivery Manger

2 days ago


India CIEL HR Full time

Job Summary

Role
- Delivery Manager

Experience
- Total
- 11 years, Relevant-8 years

NP- Immediate
- We need someone who is well versed in Wintel/cloud /EUC/SD with consulting experience and people management is must

**Description**:
Work Address GV Bangalore

Experience ( Relevant) 12-18

Top 3 skills which is mandatory People Management

Stakeholder Management

Delivery Quality

Shift Timings UK Business Hours (occasional stretch if critical issue in progress on any account)

**POSITION OVERVIEW**: Delivery Manager POSITION GENERAL DUTIES AND TASKS:
Manager should have below responsibilities

Monitoring and managing functions to ensure delivery and optimal service

Maintaining high performance levels for service-related processes, and implementing service improvement plans where necessary

Taking ownership of critical incidents, coordinating with resolution teams/towers, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that Configuration Item (CI) are managed using proper systems, procedures, and methodologies leading to an outstanding service

Developing a deep understanding of demands/projects to gain insights into the scope of service delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future

third-party as well as internal processes, and creating strategies for service delivery optimization Performance and Quality Management

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Providing accurate and regular reports to management on performance of the service

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Recruiter Info

Indrayani Ravindra Marathe



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