Delivery Manger
2 days ago
Job Summary
Role
- Delivery Manager
Experience
- Total
- 11 years, Relevant-8 years
NP- Immediate
- We need someone who is well versed in Wintel/cloud /EUC/SD with consulting experience and people management is must
**Description**:
Work Address GV Bangalore
Experience ( Relevant) 12-18
Top 3 skills which is mandatory People Management
Stakeholder Management
Delivery Quality
Shift Timings UK Business Hours (occasional stretch if critical issue in progress on any account)
**POSITION OVERVIEW**: Delivery Manager POSITION GENERAL DUTIES AND TASKS:
Manager should have below responsibilities
Monitoring and managing functions to ensure delivery and optimal service
Maintaining high performance levels for service-related processes, and implementing service improvement plans where necessary
Taking ownership of critical incidents, coordinating with resolution teams/towers, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that Configuration Item (CI) are managed using proper systems, procedures, and methodologies leading to an outstanding service
Developing a deep understanding of demands/projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future
third-party as well as internal processes, and creating strategies for service delivery optimization Performance and Quality Management
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to management on performance of the service
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Recruiter Info
Indrayani Ravindra Marathe
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