Voice Chat Process

1 week ago

Ahmedabad, India Tata Group Limited Full time

You should have a good knowledge of computer systems.

You should have experience of handling customers on chat.
- You should be able to handle multiple customers at once.

You should have the ability to write, understand and speak English.

You should have a typing speed of 40WPM with reasonable accuracy.

You should be familiar with Microsoft Office and Excel.

You should have customer-oriented service support skills.

You should have the ability to handle multi-task.

Your communication skills should be good.

Send Your Resume On Number+919O794O2953

**Requirements**:
Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

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