Call Centre Representative(Clinics)

1 week ago

Santacruz Mumbai Maharashtra, India Eway IT Solutions Full time

ROLES AND RESPONSIBILITIES:

- Answer Patient calls professionally and provide information about products and services.

Follow up to ensure that appropriate actions are taken on patient requests

Refer unresolved Patient grievances or special requests to designated departments for further investigation

Conducting quality assurance surveys with patients and providing feedback to teams

Technical Expertise:
Excellent interpersonal and written and oral communication skills.

Excellent phone etiquette

Knowledge of CRM systems will be an added advantage.

Knowledge of Microsoft Office (Power point, Excel, Word).

Knowledge of conflict resolution techniques is preferable.

Language to be known (Hindi, English)

**Skills**:

- Ability to use positive language
- Adaptability and flexibility
- Self-control, Patience and Empathy
- Attentive and Good Listener
- Time Management
- Patient Friendly
- Problem solving and decision making
- Professional Behaviour
- Positive Attitude
- Good Communication Skill

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Santacruz, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
- BPO/Telecalling: 2 years (preferred)
- Healthcare management: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7354223907

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