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Associate Student Counsel

2 weeks ago

Kolkata West Bengal, India Shri Vile Parle Kelavani Mandal Full time

**About Us**

**Job Title**
- Associate Student Counsel**Reports to**
- Territory Manager

**Job Purpose**

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

**Key Responsibilities**

**AEP Coordination & Sales Management**
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
- Educate AEP’s about the product portfolio and services.
- Auditing the process of AEP’s, including assessing call quality by AEP’s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

**Lead Management**
- Allocate leads to AEP's as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.Manage walk-ins & counsel leads at the Learning Center

**MIS & Reports**

**Stakeholder Collaboration**
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

**Key Interactions**

**Internal Stakeholders**

**External Stakeholders**
- HODs at NCDOE- AEP’s- University Functions- Students/ Parents

**Dimensions
- Individual contributor role.

**Requirements
- Skills & Competencies**
- Assertive, Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities

**Requirements
- Education & work experience**
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.