Customer Support Associate

**Embark on a journey of career excellence with India's premier BPO recruitment company Dial up y Tabrez On 9606906193** Whatsapp

**Customer Support Executives - International & Domestic Processes | Sales Executive**
- **International Process: BTM, Bellandur, Whitefield, Kothanur (HBR), Electronic City**_
- **Domestic Process: Koramangala, Mathikere, Indiranagar, Yelahanka, HSR Layout**_
- **Sales Executive: Yelahanka, Koramangala**_

**Dial up y Tabrez On 9606906193** Whatsapp

International Process

Shift: Rotational Shifts & Rotational Offs

Salary Range: ₹18,000 - ₹50,000 (Based on experience)

Cab Facility: One-way cab provided

Eligibility: Immediate joiners only

Location: BTM, Bellandur, Whitefield, Kothanur (HBR), Electronic City

**Dial up y Tabrez On 9606906193** Whatsapp

Job Responsibilities:
Resolve customer issues and ensure a high level of satisfaction.

Adapt to rotational shifts in a dynamic work environment.

Meet performance and quality benchmarks.

Key Requirements:
Fluent in English with strong communication skills.

Experience in international customer support is preferred but not mandatory.

Immediate joiners are required.

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**Quality Analyst - Koramangala**
- Shift: 5 and a half days working
- Salary Range: Up to ₹27,000 CTC**

Laptop Must
- Eligibility: Immediate joiners only
- Location: Koramangala

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Job Responsibilities:
Monitor and evaluate customer service calls for quality assurance.

Perform Root Cause Analysis (RCA) and utilize 7 QC tools to drive improvements.

Enhance CSAT and DSAT scores through continuous coaching and feedback.

Track agent performance using ACPT (Agent Coaching Performance Tracking) tools.

Generate reports on quality metrics and communicate insights to stakeholders.

Key Requirements:
Fluency in English, Hindi, Kannada and any two regional languages (Tamil, Telugu, Gujarati, Marathi, Odia, Assamese, Punjabi, Bengali).

Strong knowledge of ACPT, RCA, 7 QC tools, CSAT, and DSAT.

Domestic Process

Shift: 6 Days Working, 1 Day Off

Salary Range: ₹10,000 - ₹30,000 (Based on experience and languages known)

Cab Facility: No cab provided

Eligibility: Immediate joiners only

Location: Koramangala, Mathikere, Indiranagar, HSR Layout

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Job Responsibilities:
Handle domestic customer queries over phone calls.

Upsell products/services and resolve customer issues efficiently.

Maintain customer satisfaction and meet performance targets.

Key Requirements:
Fluency in English, Hindi, and at least two regional languages (Malayalam, Kannada, Tamil, Telugu, Odia, Assamese, Bengali, Marathi).

Strong communication skills.

Immediate joining is essential.

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Sales Executive - Yelahanka
Graduate Female freshers only.

Shift: 6 Days Working, 1 Day Off

Salary Range: ₹16,000 - ₹29,000 (Based on experience)

Eligibility: Immediate joiners only

Location: Yelahanka, Koramangala

Job Responsibilities:
Conduct sales calls and close deals with customers.

Meet sales targets and maintain strong client relationships.

Promote relevant products and services based on customer needs.

Keep records of sales progress and report regularly.

Key Requirements

Fluency in English, Hindi, and Malayalam is mandatory.

Sales experience is preferred but not required.

Excellent communication and negotiation skills.

Immediate joiners are essential.

**Dial up y Tabrez On 9606906193** Whatsapp

**Job Types**: Full-time, Fresher

Pay: ₹180,000.00 - ₹350,000.00 per year

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person