Desk Attendant

Good knowledge of handling guest requests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day-to-day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like

**VIP**

in-house, Today’s occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc.
- Good understanding of property management software ( Eg: Opera, Protel, Fidelio, etc. )
- Allocate work for each staff according to the point system/workload for the day.
- Should have good telephone etiquette.
- Make the relevant room status changes on the software as per the instructions given by floor supervisors.
- Prepare the room discrepancy list for the

**Front office**

- Prepare the VIP amenities list.
- Prepare the Min BAR consumption list.
- Post mini bar and laundry charges to the respective guest folios.
- Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
- Prepare the missing/broken item register.
- Handle the lost and found procedures and all inquiries.
- Maintaining the “I need it now” cupboard.
- Changing the room status from

**Vacant**

dirty to vacant clean and changing the room status as per requirement.
- Coordinate with the Engineering / Maintenance department for room maintenance issues.
- Coordinate with the Front office department.
- Should have complete information related to all the rooms in the hotel.
- Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside,

**SPA**

, etc.
- Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
- Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.