Associate- Inhouse

**About Us**: Paytm is India's leading financial services company that offers full-stack payments &

financial solutions to consumers, offline merchants, and online platforms. The company is on a

mission to bring half a billion Indians into the mainstream economy through payments, commerce,

banking, investments, and financial services. One97 Communications Limited that owns the brand

Paytm is founded by Vijay Shekhar Sharma.

**About the team**: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC

and Soundbox-related issues like payment, settlement, device related issues, etc.

basis and make sure the daily task is being closed within the defined TAT with good merchant

experience.

**Expectations/ Requirements**
- Managing of inbound and outbound calls in a timely manner
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with a lot of people, across functions and teams every day
- Coordinate with other departments for compatibility of all aspects of each project
- Smart thinking and clear communication
- Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant
- Troubleshoot merchant problems, identifies the request and takes appropriate measure as

per the guidelines
- Excellent merchant service skills that build high levels of merchant satisfaction
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment.

**Superpowers/ Skills that will help you succeed in this role**
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- High level of drive, initiative and self-motivation
- Ability to take internal and external stakeholders along
- Love for simplifying
- Growth Mind set

**Why join us?**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story