SAP Gts-jl 12

**Key Responsibilities**:
**Support and Maintenance**:

- Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analysing problems, and implementing solutions.
- Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions.
- Assist with the creation of incident tickets and track the resolution of issues in a timely manner.
- Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches.

**Configuration and Customization**:

- Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management.
- Perform system upgrades, data migrations, and integration activities related to SAP GTS.
- Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency.

**End-User Training and Support**:

- Provide end-user support, addressing functional and technical queries related to SAP GTS.
- Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures.
- Prepare user manuals, documentation, and best practices guides for SAP GTS users.

**System Optimization**:

- Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations.
- Assist in automating processes and improving system efficiency through optimization techniques and best practices.

**Collaboration**:

- Work closely with business teams (e.g., logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the company’s global trade and compliance goals.
- Collaborate with external vendors or third-party service providers when necessary to resolve complex issues.

**Troubleshooting and Incident Management**:

- Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems.
- Provide root cause analysis and work on preventive actions to avoid recurrence of issues.

**Documentation and Reporting**:

- Maintain documentation for all system configurations, process flows, and issue resolutions.
- Generate periodic reports to track system health, issues, and performance metrics.

**Required Qualifications**:

- ** Education**: Bachelor’s degree in Information Technology, Business Administration, or a related field.
- ** Experience**: Minimum of 3-5 years of experience in SAP GTS, with a strong understanding of global trade, customs compliance, and logistics processes.
- ** Technical Skills**:

- Hands-on experience in configuring and supporting the SAP GTS module.
- Knowledge of key SAP GTS functionalities such as import/export management, customs handling, compliance, and trade documents.
- Familiarity with integration of SAP GTS with other SAP modules (e.g., SAP MM, SAP SD, SAP WM) and external systems.
- Strong understanding of regulatory and compliance requirements in global trade.
- Experience with SAP Fiori is a plus.
- ** Problem-Solving**: Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions.
- ** Communication Skills**: Excellent verbal and written communication skills to interact with business users and technical teams.

**Desired Skills**:

- ** Project Management**: Ability to manage and prioritize multiple tasks, ensuring timely resolution of issues.
- ** Continuous Improvement**: A mindset focused on optimizing processes and system performance.
- ** Collaboration**: Experience working in cross-functional teams, particularly with global trade, logistics, and IT departments.