Customer Care Executive

2 weeks ago

Chandigarh, India Ditinus Technology Private Limited Mohali Full time

We are hiring for our client in Chandigarh location.

**Position**: Customer Care Executive

**Location**: Chandigarh

**Qualification**: Only Graduated
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

**Minimum Qualifications**
- Graduate either Fresher/Experienced
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance

**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills

**Job Types**: Full-time, Fresher

**Salary**: ₹20,000.00 - ₹23,000.00 per month

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6284290658

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