Customer Care Executive
1 week ago
We are hiring for our client in Chandigarh location.
**Position**: Customer Care Executive
**Location**: Chandigarh
**Qualification**: Only Graduated
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
**Minimum Qualifications**
- Graduate either Fresher/Experienced
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance
**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills
**Job Types**: Full-time, Fresher
**Salary**: ₹20,000.00 - ₹23,000.00 per month
Schedule:
- Night shift
- Rotational shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 6284290658
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