Telecaller

2 weeks ago

Udaipur, India ApkaMart. Com Full time

**Key Responsibilities**
- **Welcome Calls**: Greet and onboard new customers, providing them with essential information about their orders and services.
- **Handle Issue Cases**: Address customer concerns, complaints, or product-related queries efficiently and provide suitable resolutions.
- Maintain a professional and courteous communication tone at all times.
- Keep accurate records of customer interactions and update the CRM system.
- Coordinate with internal teams to escalate unresolved issues.

**Required Skills & Qualifications**
- Excellent verbal communication skills in Hindi and English
- Ability to handle customer queries patiently and professionally.
- Basic computer skills and experience with CRM tools (preferred but not mandatory).
- Strong problem-solving abilities and a customer-centric approach.
- Prior experience in telecalling or customer service is a plus.

**Why Join Us?**
- Competitive salary
- Growth opportunities within the company.
- Supportive and friendly work environment.
- Training and skill development programs.

If you are passionate about customer service and enjoy talking to people, we would love to hear from you

**Job Types**: Full-time, Part-time

Pay: ₹150,000.00 - ₹400,000.00 per year

Expected hours: 27 per week

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 11/03/2025

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