CRM Executive

1 week ago

Tuticorin, India Bharathi Cartons (P) Ltd Full time

Responsibilities:

- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Collaborating with sales, marketing and operations teams to improve the customer experience

**Requirements**:

- Any Bachelor degree is applicable.
- Proven experience in a customer service or CRM role.
- Excellent interpersonal and communication skills.
- Patience, empathy, and a customer-centric mindset.
- Ability to multitask and handle customer inquiries efficiently.
- Positive attitude and willingness to go the extra mile to ensure customer satisfaction.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

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