Job Id Issue

Job ID Issue

**Job Title**: Voice Process Executive Analyst/Sr.Analyst

**Location**: Gurugram

**Reports to**: Team Leader / Process Manager

**Job Summary**

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

**Key Responsibilities**
- Handle inbound customer calls professionally.
- Understand customer needs and provide accurate information or solutions.
- Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
- Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate department for timely resolution.
- Stay updated on product, process, and system knowledge to provide correct information.
- Adhere to company policies, process guidelines, and compliance requirements.

**Required Skills & Competencies**
- Excellent verbal communication skills in English.
- Clear pronunciation and good voice modulation.
- Strong active listening and interpersonal skills.
- Ability to handle pressure and high call volumes.
- Problem-solving attitude with a customer-first approach.

**Qualifications**
- Minimum: 10+2 / Graduate in any discipline.
- 1-3 years of experience in voice process/customer service.
- Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

**Shift & Work Environment**
- [Day / Night / Rotational Shifts] as per process requirement.
- [Work from Office]

**Job Title**: Voice Process Executive Analyst/Sr.Analyst

**Location**: Gurugram

**Reports to**: Team Leader / Process Manager

**Job Summary**

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

**Key Responsibilities**
- Handle inbound customer calls professionally.
- Understand customer needs and provide accurate information or solutions.
- Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
- Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate department for timely resolution.
- Stay updated on product, process, and system knowledge to provide correct information.
- Adhere to company policies, process guidelines, and compliance requirements.

**Required Skills & Competencies**
- Excellent verbal communication skills in English.
- Clear pronunciation and good voice modulation.
- Strong active listening and interpersonal skills.
- Ability to handle pressure and high call volumes.
- Problem-solving attitude with a customer-first approach.

**Qualifications**
- Minimum: 10+2 / Graduate in any discipline.
- 1-3 years of experience in voice process/customer service.
- Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

**Shift & Work Environment**
- [Day / Night / Rotational Shifts] as per process requirement.
- [Work from Office]

**Job Title**: Voice Process Executive Analyst/Sr.Analyst

**Location**: Gurugram

**Reports to**: Team Leader / Process Manager

**Job Summary**

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

**Key Responsibilities**
- Handle inbound customer calls professionally.
- Understand customer needs and provide accurate information or solutions.
- Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
- Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate department for timely resolution.
- Stay updated on product, process, and system knowledge to provide correct information.
- Adhere to company policies, process guidelines, and compliance requirements.

**Required Skills & Competencies**
- Excellent verbal communication skills in English.
- Clear pronunciation and good voice modulation.
- Strong active listening and interpersonal skills.
- Ability to handle pressure and high call volumes.
- Problem-solving attitude with a customer-first approach.

**Qualifications**
- Minimum: 10+2 / Graduate in any discipline.
- 1-3 years of experience in voice process/customer service.
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