Front Desk Receptionist

6 days ago

Zirakpur, India Tandon Hospitality Full time

**1. Guest Reception and Seating**
- Welcoming guests warmly upon arrival.
- Managing guest seating arrangements and maintaining a waiting list if needed.
- Escorting guests to their tables and providing menus.

**2. Reservation Management**
- Managing seating charts to optimize table turnover.
- Communicating with the team about reserved tables or special requests.

**3. Guest Assistance**
- Answering inquiries about the menu, services, or special events.
- Assisting guests with special requests, such as dietary restrictions or seating preferences.
- Coordinating with staff to address guest complaints or concerns promptly.

**4. Coordination with Staff**
- Communicating with the kitchen and serving staff about guest needs or special occasions.
- Informing staff about any changes to reservations or table assignments.
- Ensuring smooth coordination during peak hours.

**5. Payment Handling**
- Managing bills and processing payments at the front desk.
- Issuing receipts and ensuring accurate records of transactions.
- Managing cash, credit card, and digital payment systems.

**6. Organization and Cleanliness**
- Maintaining a tidy and organized front desk area.
- Stocking and replenishing brochures, menus, or other materials for guest use.
- Keeping the entrance area welcoming and free of clutter.

**7. Promotions and Upselling**
- Informing guests about ongoing promotions, discounts, or events.
- Encouraging guests to try signature dishes, beverages, or add-ons.

**8. Technology and System Use**
- Operating reservation and billing systems.
- Managing call handling systems to answer guest inquiries promptly.

**9. Problem Solving**
- Handling complaints or issues related to reservations, seating, or service delays.
- Managing guest flow effectively to minimize wait times during busy periods.

**10. Professional Appearance and Conduct**
- Maintaining a friendly and professional demeanor at all times.
- Following proper grooming and uniform standards as per the establishment's guidelines.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Leave encashment

Schedule:

- Day shift

Work Location: In person

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