Job Tele Caller/customer Care Executive Ahmedabad

4 days ago

Ahmedabad Gujarat, India Impetus Consulting Associates Private Limited Full time

Position Title**:Tele caller/Customer care executive | Ahmedabad**

**Responsibilities**:

- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.

Qualifications:

- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Gujarati, Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.

Other Information:

- Current rotational shifts are between 7 am to 11 pm.
- As per requirement of process shift will be rotational 24*7.
- Rotational shift will be between 7 am to 8 pm for females.
- Each shift will be 9 hours (8 hours working and 1 hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.

Our organization provides our patients with the highest level of care and professionalism, and the

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Gujarati (required)
- English (required)
- Hindi (preferred)

Ability to Relocate:

- Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8005675363

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