Call Center Executive

10 hours ago

Delhi Delhi, India Subha Technical Services Pvt. Ltd Full time

**Job Title: Call Center Executive (Female) - IT Support Coordination**

**Company**: Subha Technical Services Pvt. Ltd.
**Location**: Nehru Place, New Delhi
**Department**: Customer Support / IT Operations
**Experience Required**: Minimum 2 Years
**Qualification**: Minimum 12th Pass (Graduation Preferred)

**Job Summary**:
Subha Technical Services Pvt. Ltd. is looking for a smart, organized, and responsible **Call Center Executive (Female)** to manage daily customer calls, coordinate with field engineers, maintain CRM data, and ensure smooth communication between clients and the IT support team.

**Key Responsibilities**:

- Handle **inbound and outbound customer calls** on a daily basis.
- **Log, track, and manage service requests and complaints** in the CRM system.
- **Assign and align engineers** for customer support and site visits.
- **Maintain accurate customer data and service records** in CRM and Excel.
- Prepare **daily and weekly performance and service reports** using MS Excel and Word.
- Coordinate with the IT operations team to ensure **timely resolution of customer issues.**:

- Maintain **professional communication** and ensure **customer satisfaction** at all times.

**Required Skills**:

- Excellent communication in **Hindi and English.**:

- Basic understanding of **CRM tools** and **data entry.**:

- Strong **coordination, multitasking, and follow-up** abilities.
- Polite, confident, and customer-service oriented.

**Preferred Experience**:

- Minimum **2 years’ experience** in a **call center or IT service coordination** role.
- Experience with **technical support or engineer scheduling** will be an advantage.

**Salary: ₹20,000 - ₹30,000 per month (based on experience)**

**Working Days: Monday to Saturday**

**Office Timing: 9:30 AM - 6:30 PM**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹98,610.66 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9310052159

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