Guest Service Associate

Company Description

Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport. Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming pool.The hotel has 670 Rooms (Including Novotel New Delhi). Walking distance from the property is the Worldmark Complex, which houses premium offices, shops, and eateries. Cyber City is a 15-minute drive from the hotel. Shopping Malls like DLF Promenade, Emporio and Ambience are located within the radius of 5 km. Tourist attractions like Rashtrapati Bhavan, Jantar Mantar and India Gate is within a 10 km radius of the Pullman New Delhi Aerocity, making it the ultimate travelers haven.

**Job Description**:
Financial
- Optimize the use of chemicals, equipments and supplies to save cost.
- Maintains the par stock required at the pantry.
- Helping supervisor to make store requisition.

Operational
- Clean rooms as per the company standards and LRA standards ensuring a defect free room.
- Equipping all rooms with linen and amenities.
- Should be helpful and courteous to guests at all times.
- Should handover important messages and guest requests to the supervisors.
- Report any missing or broken property to the supervisor.
- Reports all lost and found items.
- Maintains hygiene standards by building awareness of cleaning facts and chemicals used.
- Maintains high levels of personal hygiene.
- Follows periodical cleaning schedules.
- Knowledge of the proper utilization of the housekeeping attendant’s trolley.
- Ensure that the trolley is kept clean tidy and well equipped in the proper position.
- Be familiar with the deep room cleaning procedure
- Stand in coordination for single point entry
- Aware of the guest complaint handling procedure
- Ensures that the floor pantry, corridors, fire exits are maintenance free
- Ensures the upkeep of all the equipment
- Follows up on any assignments handed over by the supervisor
- Performs any other duty assigned by the supervisor
- Abide by companies policy and decision
- To fill the Associates Daily Assignment Sheet with all the required information after completion of a guest room
- Abides by the key handling procedures
- Abides by the Lost and Found procedures
- Follows all safety and security measures
- Safeguard and protect Hotel Property
- To help floor supervisor in carrying out Inventory of Linen and guest amenities
- To carry out start and end of the shift duties:

- Keeping the guest corridor area clean.
- Keeping the service landing, walls, elevators and surrounding area clean.
- Keeping the pantry clean and neat.
- Replenish the trolley before and after completing the shift.
- To clean the vacuum, minibar glasses, cups and other equipment used.
- To report any maintenance issues in the guestroom and at the Public areas.

Business plan /Analysis
- Helping the supervisor in analyzing all guest complaints and feedbacks.
- Should be aware of occupancy status as per business plan.
- Should be aware of departmental financials.

General Duty
- Maintain good working relations with fellow colleagues and respect supervisors and management.
- Provide other duties and services as assigned by the Housekeeping manager.
- Shows quick response in handling of emergency situations.
- To have complete knowledge of facilities available in-house.
- Must be thorough on fire and safety procedures.
- Adheres to hygiene standards.
- Follows environmental issues.
- Ensures that personal grooming is adhered as per standards.
- Bedroom and bathroom cleaning procedure.
- Basic cleaning techniques to use:

- How to vacuum?
- Carpet, drapery and upholstery care.
- Floor care.
- Marble restoration

Internal Description

Description - Internal

Financial
- Optimize the use of chemicals, equipments and supplies to save cost.
- Maintains the par stock required at the pantry.
- Helping supervisor to make store requisition.

Operational
- Clean rooms as per the company standards and LRA standards ensuring a defect free room.
- Equipping all rooms with linen and amenities.
- Should be helpful and courteous to guests at all times.
- Should handover important messages and guest requests to the supervisors.
- Report any missing or broken property to the supervisor.
- Reports all lost and found items.
- Maintains hygiene standards by building awareness of cleaning facts and chemicals used.
- Maintains high levels of personal hygiene.
- Follows periodical cleaning schedules.
- Knowledge of the proper utilization of the housekeeping attendant’s trolley.
- Ensure that the trolley is kept clean tidy and well equipped in the proper position.
- Be familiar with the deep room cleaning procedure
- Stand in coordination for single point entry
- Aware of the guest complaint handling procedure
- Ensures that the floor pantry, corridors, fire exits are maintenanc