Investigator Pyts Coordinator

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
- Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 0%) domestic and/or international. Travel to other sites within the network may be required to support increases in workload and, or studies/projects as needed.
- People - Leadership, Teamwork, Energising and Developing Others
- To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
- To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team
- To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
- To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
- Clients - Delivery to Customers, Building Relationships
- Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
- To host training sessions/ meetings relating to IPG processes and procedures
- To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner.
- To escalate payment issues/delays appropriately
- To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately
- To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments
- To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate.
- Conduct day to day activities in a professional, service-orientated and client orientated manner
- Maintain positive, strong working relationships with clients, vendors and staff.
- Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments
- Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly.
- Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
- To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively manage their needs and expectations in relation to payments.
- Performance - Personal Effectiveness, Commercial Awareness, Robust Thinking
- Oversee and be accountable for the quality of the payments in the studies assigned to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with IPG KPIs, WPS and SOPs, appropriate regulations and ICON’s quality standards.
- Generate and validate the export payment files from ICONomics (“upload” file) to the A/P dept for posting. After payments are complete, ensure payment details are uploaded into ICONomics.
- Perform “first level” and “second level” accuracy examination of Payment Due Forms, comparing the paper copies of the forms to the electronic “upload” file, ensuring proper coding in accordance with standard group procedures.
- Ensure each vendor has been set up in ICON financial systems and that any new information relating to existing vendors is appropriately progressed through to relevant finance staff. Ensure new financial information relating to vendors is passed to relevant department member as needed
- Be accountable for the quality of how each study assigned is set-up and maintained, ensuring payments are correct and that all work carried out is in accordance with IPG processes a