Fulfillment Supervisor

Engineering Degree or similar.
- Previous background in Logistics/Supply Chain.
- Data analytics experience

Job summary

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Integration team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives?

Join the Ops Integration team an FC Supervisor. As FC supervisor, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations.

Roles and Responsibilities:
1. Monitor operations of the assigned sites and suggest & deploy improvements

2. Identify useful data accumulated from multiple sources and take necessary actions

3. Foresee implications based on current data and trends

4. Be organized, apt and prompt in notifying the situation, problem solve and recur prevention

5. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy

6. Train & direct associates for action and conformance of norms & practices

7. Audit the sites for various operational conformances, restrictions and norms

8. Conduct audits on based on SOPs, analyze data and propose features focusing on improving the Seller experience

Work on the ground to enable network with new program launches and partner with the operations and other teams.

9. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.

10. Set proper expectations, provide clear status communications, and manage relationships with KSA FC Service Partners.

11. Work with KSA 3pl FC partner to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.

12. Enhance Engagement with partners to improve business and increase retention.

13. Drive 3PL FC goals in AMXL network in KSA

Key job responsibilities
- Handling day to day operational escalations and be available to round the clock to manage the issues.
- Internal/External Stake holder management.
- Support fulfillment center operations and/or customer deliveries.
- Work on the ground to enable network with new program launches and partner with the operations and other teams.
- Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
- Set proper expectations, provide clear status communications, and manage relationships with KSA FC Service Partners.
- Work with KSA 3pl FC partner to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
- Enhance Engagement with partners to improve business and increase retention.
- Drive 3PL FC goals in AMXL network in KSA
- Excellent communication skills (written & verbal). - Demonstrated problem solving & analytical skills.
- Willingness to train and learn new skills.
- Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.