Telly Calling

**Responsibilities**:

- **Customer Interaction**:

- Handle inbound and outbound calls to provide information about the services offered, including room bookings, event venues, restaurant reservations, and special packages.
- Assist customers in selecting the best options based on their requirements.
- **Booking and Reservation Assistance**:

- Manage reservations for rooms, restaurants, banquet halls, and other facilities.
- Confirm bookings and provide detailed information on the services booked.
- **Upselling and Promotions**:

- Promote ongoing offers, deals, or packages to encourage customers to book additional services (e.g., spa treatments, dining packages, or upgraded rooms).
- Upsell premium services and cross-sell related options.
- **Guest Support**:

- Handle guest inquiries, complaints, or issues in a professional and efficient manner.
- Provide accurate information regarding policies, procedures, and amenities.
- **Follow-Up Calls**:

- Follow up with guests after their stay or event to collect feedback and maintain relationships.
- Contact potential customers for repeat bookings or promotional campaigns.
- **Database Maintenance**:

- Maintain and update customer information in the database.
- Record call details, feedback, and actions taken during customer interactions.
- **Collaboration with Other Departments**:

- Coordinate with the front office, reservations, and other departments to ensure smooth handling of guest requests.
- Communicate specific guest requirements to relevant teams (e.g., special dietary needs for restaurants or event setups).
- **Sales Target Achievement**:

- Work towards meeting daily, weekly, or monthly call and sales targets set by the management.
- Generate leads and convert them into confirmed bookings.
- **Professional Communication**:

- Exhibit a friendly and courteous demeanor over the phone.
- Maintain a clear and professional tone while addressing customer queries or concerns.
- **Handling Complaints**:

- Resolve complaints or escalate them to the relevant department when necessary.
- Ensure guest satisfaction by providing prompt solutions.
- **Knowledge of Services**:

- Stay updated on the property's offerings, amenities, and ongoing promotions.
- Be well-versed in the hospitality brand's values and standards.
- **Reporting**:

- Provide regular updates to supervisors on call performance, customer feedback, and challenges faced.
- Prepare reports on customer interactions, bookings, and follow-ups.

**Key Skills Required**:

- Strong communication and listening skills.
- Excellent customer service orientation.
- Persuasive and convincing abilities.
- Knowledge of hospitality services and industry trends.
- Familiarity with reservation and telephony systems.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person