Gm -lab Operations

**Job Title**: GM -Lab Operations **Total Openings**: 1 **Location**: Bangalore **Job Descriptions**: - Develop Clients Country/National Division testing activities through organic growth (including outsourcing of industry / government labs) and acquisitions with the objective to double in size within 4 years (20% annual growth: 10% organic growth, including outsourcing + 10% growth through acquisitions) while meeting agreed EBIT growth objectives. - Improve operations efficiency at laboratories and logistics (sample taking). Streamline the operational processes and make good use of IT so as to achieve high efficiency. Support the development, implementation and optimal use of the Company’s Laboratory Information Management System eLims and ensure its efficient usage at all levels of the laboratory to improve productivity and profitability. - Increase profitability to meet best industry standards in all activities. - Lead / take part in the marketing and sales process and ensure that the relations with the clients are good and efficient. Attend and lead meetings with key clients, at all levels and develop an in depth knowledge of customer requirements through regular meetings. - Take appropriate measures to improve economic profit, including hands-on personal commitment in addressing situations where profit levels are too low. - Hire, motivate, develop and retain excellent Business Unit Managers, Sections Managers and Senior Managers. - Define and agree goals and milestones with the Business Unit Managers and section heads and ensure goals are defined and communicated to their respective teams. Set up customer centric Key Performance Indicators (KPIs) to monitor progress. Follow up as appropriate and become hands on if required to ensure achievement of goals. - Develop with the management of the companies or Business Units under your responsibility, fine tune and agree with the Group representative in your board, strategies, and a business plan to achieve and/or expand market leadership in the Country, while reaching and/or maintaining the required level of profitability. Implement the strategy as agreed with the representative of your shareholder. - Prepare and propose annual budget and 3 years plan. Report on any deviations to deliver agreed upon results to your shareholders. - Lead / take part in Group projects / initiatives / assignments in the Country and abroad as agreed from time to time with your board. - Negotiate and manage the profitable integration of acquisitions in accordance with strategic goals and decisions / guidelines defined by the board. - Ensure that all companies you are in charge of have appropriate systems, work ethics and policies in place to guarantee high quality of service to clients. - Maintain Customer satisfaction, including of internal customers. - Guarantee and control that all relevant legal and Health & Safety requirements are being abided to, in all companies or Business Units under your direct or indirect responsibility, that the companies accreditations are being maintained and regularly expanded and that all employees act according to organization. - Lead according to Leadership Charter and act as a role model for leadership and staff. **Qualifications**: Approximately 10 years of professional experience. At least 3 years of these with full responsibility for P&L (of a business with 500+ staffs and sales > 50 CR / year) and proven financial success, preferably in the business services sector or in a small / mid-size company operating in a very competitive / low margin sector.