Mis Executive

9 hours ago

Karol Bagh Delhi Delhi, India Unayur Marketing Pvt Ltd Full time

**Job Title: MIS Executive - BPO (Excel + Ameyo Dialer Reporting)**

We are a high-volume BPO with deep focus on performance, efficiency, and conversion. Our data operations are the backbone of decision-making. We’re looking for a **hands-on MIS Executive** who thrives on Excel, understands **Ameyo (Drishti)** dialer reports, and can convert massive call data into actionable dashboards for leadership and operations.

**Key Responsibilities**:

- Prepare and maintain **daily, weekly, and monthly reports** for Sales, QA, and Call Operations teams using Excel.
- Download, clean, and process large volumes of raw data from the **Ameyo dialer and internal CRM**.
- Track and publish **real-time dashboards** for team performance, agent-wise calling efficiency, login hours, connect %, AHT, lead conversion, etc.
- Coordinate with Ops/Tech team to understand new reporting needs or changes in campaign structures.
- Maintain **accurate MIS logs** with historical trend tracking for business analysis and improvement.
- Ensure accuracy of lead, call disposition, and sales closure reports from CRM.

**Must-Have Skills**:

- Expert in **Advanced Excel**: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.
- Hands-on with **Ameyo (Drishti)** dialer - agent logs, call reports, campaign analytics, etc.
- Ability to extract and clean large datasets from in-house systems.
- Experience in **BPO call-center reporting** (sales, calling productivity, TATs).
- Strong analytical skills and attention to detail.
- Comfortable working with tight timelines and quick report turnarounds.
- Experience in basic **VBA/macros** for repetitive task automation.
- Familiarity with.NET-based CRM data structures (even if read-only).
- Knowledge of manual forecasting or basic performance modeling using Excel.

**Must-Have Skills**:

- Expert in **Advanced Excel**: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.
- Hands-on with **Ameyo (Drishti)** dialer - agent logs, call reports, campaign analytics, etc.
- Ability to extract and clean large datasets from in-house systems.
- Experience in **BPO call-center reporting** (sales, calling productivity, TATs).
- Strong analytical skills and attention to detail.
- Comfortable working with tight timelines and quick report turnarounds.
- Experience in basic **VBA/macros** for repetitive task automation.
- Familiarity with.NET-based CRM data structures (even if read-only).
- Knowledge of manual forecasting or basic performance modeling using Excel.

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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