Emergency Call Handler

2 weeks ago

Trichur, India Shanthibhavan Palliative Hospital Full time

The Emergency Call Handler is a critical member of our emergency response team, responsible for quickly and calmly managing emergency calls. Key responsibilities include:

- **Emergency Response**: Promptly answer calls, assess situations, and dispatch appropriate emergency services.
- **Crisis Management**: Remain composed in high-stress situations, providing clear instructions to callers until help arrives.
- **Decision Making**: Prioritize responses based on urgency, collaborating with emergency services for timely actions.
- **Resource Coordination**: Work closely with service providers, facilitating communication for efficient emergency operations.
- **Documentation**: Maintain detailed records of each call, ensuring compliance with established protocols.
- **Continuous Training**: Stay updated on emergency protocols through regular training to adapt to evolving situations.
- **Customer Support**: Demonstrate empathy, reassurance, and efficient information gathering from distressed callers.
- **Feedback and Improvement**: Analyze feedback to enhance protocols, collaborating with teams for efficiency.
- **Technology Utilization**: Effectively use call handling systems to streamline processes and ensure accurate information transmission.
- **Shift Collaboration**: Work seamlessly with team members to maintain high service continuity during shifts.

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):
**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 9778419568

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