International Customer Service Advisor

4 days ago

Chandigarh, India ONIQ SERVICES PRIVATE LIMITED Full time

Analyst - International Voice - Customer Operations

India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_

Shift Timings - Night Shift |Management Level - Analyst

Specialism - Customer Care

We are looking to add to our talent pool an Analyst - International Voice with 0-3 years of

experience. This role will be part of Customer Operations - Voice process wherein preferred

comprehend information and share it with all the key stakeholders, highlighting opportunities for

improvement and concerns, if any. He/she must be able to work collaboratively with teams to

execute tasks within defined timeframes while maintaining high quality standards and superior

service levels. The ability to take proactive actions and willingness to take up responsibility beyond

the assigned work area is a plus.

Analyst - International Voice Operations - Customer Care - Customer Operations Responsibilities
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of

experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work

performance

Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Flexible shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English Fluently (required)

**Speak with the employer**
+91 7004466143
- Health insurance

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