Debt Collector

2 weeks ago

Bengaluru Karnataka, India ZealCross Private Limited Full time

Role - Senior customer support executive

Location - HSR Layout, Bangalore

Mandatory Languages - English, Malayalam, Hindi

Work experience - Minimum 2-3 years

Salary range - 35-40k

Industry background - CS from Fintech/ credit companies would be preferred

Essential skillsets - Escalation handling, Credit recollection from problematic clients, strong stakeholder management, Strong analytical skills, Leadership and ownership

Key Responsibilities:
Escalation handling:
2- Outbound calls on collections, surveys and other required aspects and effectively tracking their closures.

2- Provide accurate and helpful information about our services, and policies.

3- Address customer complaints and concerns with empathy and problem-solving skills.

Business Knowledge:
1- Develop a deep understanding of our services and services to effectively assist customers.

2- Adapt quickly the changes in services, process

Reporting:
1- Create insightful reports and maintain cadence and sanity of daily reports

**Job Types**: Full-time, Permanent

**Salary**: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer support: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
- total work: 5 years (preferred)
- Collection specialist: 1 year (preferred)
- Debt collector: 1 year (preferred)

**Language**:

- Malayalam (required)
- English (required)

**Speak with the employer**
+91 7483738112

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