Compliance Coordinator

1 week ago

Hyderabad Telangana, India Expeditors Full time

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description** Summary**:
The **Compliance Coordinator** supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

**Key Responsibilities**:

- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
- Monitor and manage ticketing system for customs compliance requests and resolve quickly
- Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
- Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
- Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain
- Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
- Advise customers on import and export restrictions and customs related matters
- Responsible for daily tracking of operational metrics and meeting SLAs
- Quickly escalate issues and keep management up-to-date with work orders and other items as needed
- Identify gaps in current processes and procedures and suggest opportunities for improvement

**Qualifications**
- Bachelor's degree or equivalent working experience
- 1-3 years related experience in customs compliance operations, import or export operations preferred
- US Customs Brokerage License, IATA/FIATA preferred
- Understanding of international trade and customs regulations, incoterms and impacts to supply chain
- Knowledge of international air, and ocean transport logistics processes
- Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Risk sensitive, recognizes when problems arise or are likely to arise
- Excellent communication and interpersonal skills
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
- Time management, resource management, attention to detail, and persuasion skills needed
- Travel less than 10%

**Additional Information**
- English language professional proficiency preferred
- Hyderabad onsite required

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