Housekeeping Associate

4 days ago

Bhopal Madhya Pradesh, India The Fern Residency Bhopal Full time

Enters and prepares the room for cleaning.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuum and rack the carpet.
- Checks and secures the rooms.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests e.g. ironing and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning, etc.) as required
- Cleans guest bathroom/bedrooM/Floor corridor.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean par to the designated layout.
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
- Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
- Inspect the condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and makeup the bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, and luggage racks.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest complimentary water.
- Responsible for the cleanliness and maintenance of his work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update the status of rooms cleaned on the assignment sheet.
- Return and restock cart at end of shift.

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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