Telecaller

6 days ago

Model Town Ludhiana Punjab, India Education Lane Full time

**Job Overview**:A telecaller is responsible for communicating with customers over the phone to promote products or services, answer inquiries, resolve issues, and achieve sales or customer service goals.

**Key Responsibilities**:
**Outbound Calls**: Make outbound calls to potential customers or existing clients to promote products or services, conduct surveys, or schedule appointments.

**Inbound Calls**: Receive incoming calls from customers or clients and assist them with inquiries, product information, troubleshooting, or issue resolution.

**Customer Engagement**: Engage with customers in a professional and courteous manner, actively listen to their needs, and provide appropriate solutions.

**Product Knowledge**: Possess in-depth knowledge of the company's products or services to effectively communicate features, benefits, and pricing to potential customers.

**Sales and Targets**: Achieve sales targets and quotas by persuading customers to make purchases or take desired actions (e.g., signing up for services or scheduling appointments).

**Customer Support**: Assist customers with issues, complaints, or requests, escalating complex problems to supervisors or relevant departments when necessary.

**Scripts and Guidelines**: Adhere to scripts or guidelines provided by the company for call scripting, compliance, and quality assurance.

**Compliance**: Ensure compliance with all relevant regulations, including Do-Not-Call lists and data protection laws.

**Feedback**: Provide feedback to supervisors or management on customer trends, issues, and suggestions for improvement.

**Qualifications**:

- High school diploma or equivalent (some roles may require a bachelor's degree).
- Strong communication and interpersonal skills.
- Patience, empathy, and active listening skills.
- Ability to handle rejection and remain persistent in achieving goals.
- Familiarity with CRM software and call center technology is a plus.
- Sales or customer service experience is preferred.

**Key Competencies**:

- Excellent verbal communication skills.
- Sales and negotiation skills.
- Problem-solving abilities.
- Time management and organization.
- Adaptability and resilience.
- Team player mentality.

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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