Front of House Operative

2 weeks ago

Hyderabad, India Mace Full time

The opportunity

We are hiring an ambitious and forward-thinking front of house operative to join our established and growing team in Hyderabad.

Your responsibilities will include:

- Assisting visitors efficiently, courteously and professionally in all front office related functions.
- Maintaining a high standard of service and hospitality at all times.
- Welcoming visitors and direct appropriately.
- Using proper telephone etiquette while handling calls.
- Understanding and using the mail, message delivery properly.
- Reporting any unusual occurrence to the manager on duty or the front office manager.
- Maintaining the cleanliness and free of clutter at front desk area at all the times.
- Receiving, directing and relaying telephone messages to the concerned person.
- Assisting in booking of meetings, conferences rooms.
- Providing administrative services.
- Being alert on suspicious calls and inform.
- Ensuring personal preventability and dress in the assigned uniform.
- Ensuring to maintain and upkeep front office as per Invesco standards.
- Ensuring display of the latest newspapers and magazines in the reception as well as removal of the outdated magazines and newspapers.
- Providing assistance in general administrative activities.
- Generating reports.
- Participating in emergency evacuation procedures including crisis management and business continuity.
- Assisting employees in booking of restricted conference rooms.
- Issuing SEZ and in-house ID cards to the new joiners.
- Assisting HR in new joiner formalities.
- Processing of all invoices for payment.
- Monitoring the mail room and library activities.
- Internal and external visitor management.
- Main gate security clearance for all visitors.
- SEZ clearance for the foreign visitors.
- SEZ entry clearance for foreign visitors.
- SEZ online entries.

About you

You are digitally savvy, can build lasting client relationships and provide support to strong, motivated teams. You have corporate experience and experience in handling front office activities. You have significant experience in visitor management. You have finished 12th grade or hold bachelor’s degree. Hotel management degree is desirable. You have excellent communication skills. You have strong interpersonal skills and ability to work in a team environment. You have diplomatic and ability to handle and control difficult situations. You are able to solve problems and make appropriate decisions. You are proficient in Microsoft Office and are able to use standard Word processing and Spreadsheets software. You are able to build strong working relationship with business to support the operations. You have excellent customer service. You will be hungry to grow your career and enjoy the opportunities Mace have to offer.

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