Academic Counselor

7 hours ago

Salt Lake Kolkata West Bengal, India Connect2learn Full time

**Job Title**:Academic Counselor

**Location**: EN BLOCK, Sector V, Kolkata, West Bengal 700091
**Shift Timing**: 4:00 PM to 1:00 AM IST (UK Shift)
**Compensation**: Fixed Salary + TRA + Performance-Based Incentives

**About the Role**:
We are looking for a motivated and student-focused **Academic Counselor** to join our growing team. In this role, you will guide prospective students from the UK and Canada markets, help them make informed decisions about their academic journey, and ensure a smooth onboarding experience.

**Key Responsibilities**:

- Understand students' academic and career goals to recommend suitable programs.
- Handle both inbound and outbound inquiries professionally and empathetically.
- Follow up with interested students and convert leads into successful admissions.
- Maintain accurate records of interactions and follow-ups in the system.
- Collaborate with the sales, operations, and academic teams to ensure seamless communication and service.
- Build a strong rapport with students to promote retention and satisfaction.

**Requirements**:

- Excellent English communication skills (spoken and written).
- Strong listening and interpersonal skills with a student-first mindset.
- Ability to handle objections and guide students confidently through the decision-making process.
- Prior experience in counseling, customer service, or academic advising is an advantage.
- Willingness to work the UK shift (4:00 PM - 1:00 AM IST).
- Must be based in Kolkata or willing to relocate.

**Perks & Benefits**:

- Fixed monthly **TRA (Travel / Technology Reimbursement Allowance)**:

- Attractive **performance incentives** and **bonuses**:

- Supportive and dynamic team environment
- Opportunity to grow with a fast-scaling EdTech company
- Flexible work culture and paid time off policies

**Job Type**:
Full-time | Permanent | Freshers Welcome

**Additional Benefits**:

- Paid sick leave and time off
- Evening / Night / UK shift allowance
- Yearly bonus and performance rewards

**Speak directly with HR - Rinika Sikdar** at: +91 9153759348

We’re excited to connect with passionate individuals who are ready to make a difference in students' lives and contribute to the future of global education.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,104.06 - ₹20,199.20 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

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