Customer Support Representative

6 hours ago

Jaipur Rajasthan, India The OmniJobs Full time

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote company products and services.
- Provide customers with information about the company’s offerings, including features, benefits, and promotions.
- Generate leads, qualify prospects, and create opportunities for further engagement by the sales team.
- Ensure all customer inquiries and concerns are addressed effectively, providing appropriate solutions.
- Update customer information and record all interactions in the CRM system.
- Achieve daily and weekly call targets to meet department goals.
- Maintain a positive and professional relationship with customers at all times.
- Assist in resolving customer issues and complaints, ensuring satisfaction and retention.

**Requirements**:

- Minimum 12th grade pass or equivalent education.
- Good to average communication skills in English and Hindi (Fluency in both languages is a plus).
- Fresher to 1 year of experience in customer support, telecalling, lead generation, inside sales, or similar roles.
- Comfortable making 150 calls per day.
- Strong interpersonal and listening skills.
- Ability to explain complex information clearly and concisely.
- Self-motivated, target-oriented, and able to work independently.
- Basic knowledge of CRM software and MS Office is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Application Question(s):

- Overall experience in years ?
- Customer Support experience in years ?
- Current age ?
- Current location ?
- Current/Last monthly salary ?

Work Location: In person

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