Call Center Representative

5 days ago

Chembur Mumbai Maharashtra, India Golumbia Group Full time

RESPONSIBILITIES:

- Answer telephone and relay telephone calls and messages.
- Provide on-call technical support to customers
- Understanding customer's needs and issues.
- Providing helpful solutions to customer's problems.
- Handle pressurize situation.
- Maintain work records and logs.
- Greet customers in a courteous, friendly, and professional manner.
- Maintain broad knowledge of company products and services.
- Troubleshooting of different devices.
- Investigate and respond to customer complaints.

**REQUIREMENTS**:

- Minimum of 1 year experience in customer service role.
- High school diploma
- Full-time Availability
- Proficient in English Language (Writing-Reading-Listening-Speaking).
- Excellent communication skills.
- Comfortable with night shifts / rotational shifts / work from office.
- Currently accepted Female applicants only

Language: English, hindi, Tamil, Malayalam

Pay: ₹30,000.00 - ₹50,000.00 per month

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Travel requirement:

- Travel

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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