Customer Care Executive

6 days ago

Udaipur, India Chambal Motors Pvt Ltd Full time

**Responsibilities**:

- Assist customers with product information, pricing, availability, and order processing.
- Handle and resolve customer complaints and issues effectively and efficiently.
- Escalate complex inquiries or complaints to the appropriate department or supervisor for resolution.
- Keep accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved and their needs are met satisfactorily.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide accurate information.
- Collaborate with other departments to improve overall customer satisfaction and experience.
- Identify and implement process improvements to enhance the customer care process.

**Benefits**:

- Competitive salary
- Training and professional development opportunities
- Positive and supportive work environment

**Salary**: ₹13,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Automotive service: 2 years (required)

Work Location: In person

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