Condition Monitoring Supervisor

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our condition monitoring teams use their knowledge, skills, and abilities to interpret the 5 elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) and provides meaningful insights as to what is happening on the equipment. In this role, you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively. This will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

This leader’s responsibilities include
- Day-to-day management of a team of 15+ management and agency employees
- Create and maintain an engaging organizational climate/culture which encourages teamwork, commitment, employee growth and a sense of urgency toward business success.
- Ensure division operational goals are achieved via developing collaborative relationships with dealers.
- Understand dealer service growth strategy and dealer needs and utilize this insight to make process improvements.
- Interact very closely with Caterpillar Product Groups as well as other divisions in Chennai, India

This position will provide leadership, mentoring, and direction to management personnel and agency resources engaged in engineering activities related to Construction Industry products. In addition, the person may be accountable for significant activities at division level.

Basic Qualifications:
1. Individual typically having technical education, practical experience related to the field of Condition Monitoring/Fleet management
2. A degree in Mechanical engineering, Electrical engineering, Industrial engineering or related field.
3. Min. of 7 years of hands-on experience in condition monitoring, trouble shooting and identifying issues
4. Knowledge of different products and equipment used in various industries.
Outstanding team player
5. Excellent communications skills
6.Familiar with dealer product support operations
7. Certification on Oil Analysis/Fleet/Previous caterpillar experience/Managing team performance is added advantage. **Working experience with Cat dealers globally in CM would be an added advantage**

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

- Focuses activities on developing and maintaining positive customer relationships.
- Discusses general differences between internally and externally focused organizations.
- Cites the cost and benefits of good versus poor customer service.
- Explains why customer satisfaction is important to successful product/service delivery.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

- Follows proper data gathering and analysis processes and policies.
- Reports problems that arise in the data collection process.
- Participates in gathering and analyzing an organization's data based on requirements.
- Documents data from various sources and in various formats.
- Utilizes basic data collection and evaluation tools and techniques.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.

Level Basic Understanding:

- Explains the roles and responsibilities of a consultant.
- Lists the typical phases of a consulting assignment or project.
- Presents a professional image, especially when dealing with customers.
- Describes the consulting process and relationship with clients.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviors without offending th