Asset Servicing middle Office

**JOB DESCRIPTION**
IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

**Role & Responsibilities**:
The role focuses specifically on Investment Middle Office Services (IMOS)
- Managing Teams within the Global/Regional team and act as the client facing point of escalation.
- Participate, represent and implement on the continued IMOS global strategy as required.
- Ownership and/or oversight of the various components of the daily operational activities essential to the construction.
- Manager responsible for leading a team of individual contributors to execute one or more operational processes within IMOS by setting short-term priorities, directing workflows, and monitoring daily performance against established metrics.
- Track & escalate issues, service updates, and progress updates for the Client or across internal stakeholders to senior management of the team.
- Seek opportunities to improve service levels and improved efficiency for J.P. Morgan and the Client.
- Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles. Ensure SOPs updated to incorporate change in process.
- Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
- Work with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
- Ability to communicate effectively across multiple levels of the organization
- Ability to work cross functionally with technology, service, product and other operations teams to manage the entire service delivery
- Oversight and ownership, where necessary, of Reconciliations and transaction lifecycle management.
- Maintain a team culture of being always Audit Ready by maintaining hygiene of the process for Internal& External Audits.
- Proactive participation in planning & execution of onboarding of New tasks & funds including UAT testing.

**To be successful, you will need**:

- Demonstrated experience in managing teams across process, risk and control within Investment Operations (preferably, but not necessarily, Middle Office), including managing change.
- Excellent client facing skills & communication style, comfortable dealing with key clients
- Extensive understanding of Financial Reporting services / OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
- Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
- Experience of Investment Operations (Trades, Cash and Reconciliations)
- Experience of Reconciliations and transaction lifecycle management
- Experience in workflow and vendor management for end client reporting
- Excellent problem solving skills to identify, understand and address operational and technical issues
- Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
- Self-starter with ability to learn quickly

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corp