Customer Care Representative/service Marketing

4 days ago


Jaipur, India K.P.Automotives Pvt Ltd Full time

Sending service reminder through: » SMS » Telephone call » E-mail
- Calling customers for service campaigns etc.
- Generating list of lost customers from DMS and follow-up with the lost customers
- Follow-up with customers as per scripts and scheduled time.
- Coordinate with Service Advisors for technical queries of customers.
- Maintaining the dissatisfied customers records and date of attending. Control of appointments of dissatisfied customers.
- Daily report of PSF (summary).
- Calling customer for customer meets.
- Customer complaints reports/record keeping.
- Assist CCM for data management, file management and report generation for analysis. Consolidation of data, Report generation, Assist CCM for monthly reviews, Consolidation of pending complaints.

**Eligibility**:Graduate having experience in automobile sector / having similar experience in calling /good convincing power & computer knowledge.

Salary plus incentives and all other benefits as per company policy

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Shyam Nagar, Jaipur - 302019, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX



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