Customer Care Representative/service Marketing
3 days ago
Sending service reminder through: » SMS » Telephone call » E-mail
- Calling customers for service campaigns etc.
- Generating list of lost customers from DMS and follow-up with the lost customers
- Follow-up with customers as per scripts and scheduled time.
- Coordinate with Service Advisors for technical queries of customers.
- Maintaining the dissatisfied customers records and date of attending. Control of appointments of dissatisfied customers.
- Daily report of PSF (summary).
- Calling customer for customer meets.
- Customer complaints reports/record keeping.
- Assist CCM for data management, file management and report generation for analysis. Consolidation of data, Report generation, Assist CCM for monthly reviews, Consolidation of pending complaints.
**Eligibility**:Graduate having experience in automobile sector / having similar experience in calling /good convincing power & computer knowledge.
Salary plus incentives and all other benefits as per company policy
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Shyam Nagar, Jaipur - 302019, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
**Speak with the employer**
+91-XXXXXXXXXX
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