Ho Team Member
3 days ago
Job ID- Department- Retail Liabilities
- HO & SUPPORT- Location- Mumbai- Number of Positions- 1- Reporting Relationship- EVP- Grade- M4 / M5- Leading the Process Desk for the Nodal Office managing all process writing, SOP creation, review, updation of Customer Service and Grievance Redressal related items
- Single Point of Contact for Compliance, ORM, IAD and other stakeholders for understanding regulatory and statutory requirements and converting that in to documentation via Process and policy notes
- Responsible for implementing recommendations received from RBI inspections and responding to queries received from time to time
- Supervising the Regulatory Reporting team for all aspects of Customer Service and Grievance Redressal for the Bank
- Single Point of Contact for maintaining oversight of all recommendations received from the regulator, Internal Audit and any other stakeholder via active Project Management for closure and close looping
- Liaison point for the CEPD, RBI for reconciliation of data on Banking Ombudsman complaints through periodic meetings and interactions
- Leading the RCSA activity for the department including supporting quality monitoring, process audits and workflow exception review and improvement projects
- 6 - 8 years of work experience in managing customer service processes
- Should have worked on preparing SOPs, MIS and management notes
- Strong understanding of grievance redressal workflows of the Bank
- Strong analytical skills to derive insights from data and create actionables thereof
- Eye for detail and high levels of accountability and ownership towards tasks
- Exposure to working on Project Management tools, Digitization and Automation Projects
- Excellent communication, facilitation and presentation skills
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Team Member
5 days ago
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Team Member
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Restaurant Team Member
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Steward/team Member
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Thane, India 14°41° Pizzeria Full timeJob Description for Team Members (Dine In) - Welcoming & Escorting the guest - Providing them customer service - Taking orders and serving the food dish - Handling customer queries and complaints - Preparing menu items in back of the house (Kitchen). Such as making Pizzas/Pastas - Maintaining Cleanliness & Hygiene of the store - Should be comfortable in...
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Team Member
5 days ago
Talegaon, Thane, Maharashtra, India The Brand Landmark Full time ₹ 96,000 - ₹ 32,79,700 per yearPosition: Team MemberLocation: [Talegaon]Job Type: Full-time - Part-timeAbout Waffle Castel:Waffle Castel is a rapidly growing food brand, known for serving freshly prepared waffles and desserts with an unforgettable customer experience. Our vision is to deliver high-quality products with excellent service.Key Responsibilities:Greet and serve customers in a...
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Team Member-central Legal
2 weeks ago
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Steward/team Member
1 week ago
Majiwada, Thane, Maharashtra, India 14°41° Pizzeria Full time**Job Description for Team Members (Dine In)** - Welcoming & Escorting the guest - Providing them customer service - Taking orders and serving the food dish - Handling customer queries and complaints - Preparing menu items in back of the house (Kitchen). Such as making Pizzas/Pastas - Maintaining Cleanliness & Hygiene of the store - Should be comfortable in...
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Team Member-comm. Bank Ho
3 days ago
Thane, India Kotak Mahindra Full timeWill handle branch Gold loan audit for Commercial Bank RCU - Will be responsible for controlling fraud risks in Urban / Rural areas - Will be managing vendors and co-ordination with control functions and business team Exposure to gold loans, retail assets and fraud risk management - Willingness to travel in Urban / Rural India - Good knowledge of MS Office -...
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Team Member-it Apps Ctbsupport Services
1 week ago
Thane, India Kotak Mahindra Full time**Position**: IT Team Member - Investment / Wealth Management **Team Size**: NA **Experience**: 6 - 8 years (at least 4 years of exposure to IT - Banking / Investments domain) **Domain Exposure**: - Wealth Management - Private Banking - Investment Products: Mutual Funds, stocks, bonds, insurance, NPS, FDs **Project Experience** - Must have been part at...