Operations Associate Ii

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

**Job Title**:Operations Associate II

**Location**:Bangalore, Karnataka (Hybrid)**

**Function**:Service Delivery - Site and Patient Payments**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Primary Responsibilities**
- **Support the operational implementation and ongoing investigator payment services for Payments projects or programs**:

- **Support the creation and maintenance of vendor, site, and Principal Investigator (PI) records, bank setup entries, and user management**:

- **Analyze clinical trial agreements, study protocols, and contract budgets, and support the review of contract budgets and the import of contracts**:

- **Provide support for ongoing payment transactions, invoicing process, batch processing services, payment settlement, and query resolutions, in accordance with contractual Service Level Agreements**:

- **Use strong critical thinking and problem-solving skills to assist project managers, operations lead, and other team members in resolving payment and other work-related issues**:

- **Work well independently as well as collaboratively in a team with strong communication skills to ensure the project manager and project stakeholders are aware of the status of operational activities including successful completion of deliverables**:

- **Participate in project team meetings, execute project deliverables on time, and provide status updates in implementations of Site and Patient Payments from project kickoff to study closeout**:

- **Make final decisions on internal team discussions or escalate problems to the appropriate management personnel**:

- **Manage expectations and deliverables on a client-by-client basis**:

- **Provide excellent customer service at all times during all interactions with customers**

**Maintains Quality Service and Departmental Standards by**
- **Contributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product management**:

- **Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)**:

- **Establishing and enforcing departmental standards**:

- **Reviewing and updating company SOPs related to Site and Patient Payments**

**Secondary Responsibilities**

**Contributes to team effort by**
- **Exploring new opportunities to add value to organization and departmental processes**:

- **Helping Payments Project Managers to accomplish deliverables**:

- **Performing other duties as assigned and deemed necessary**

**Maintains Technical Knowledge by**
- **Attending and participating in applicable company sponsored training**

**EDUCATION AND EXPERIENCE REQUIRED**:
**Education**:

- **Bachelor’s degree in business, finance, technology/software development area preferred**

**Experience**:

- **3-5 years of successful experience in the Operations Associate role or other equivalent investigator payments experience required**:

- **Experience in invoice processing preferred**:

- **Experience in contract entry accuracy, transaction processing, and client satisfaction preferred**:

- **Background knowledge, understanding, or experience in clinical trial research field is highly desirable**

**Additional skill set**:

- **Excellent customer service, documentation, and organizational skills**:

- **Excellent attention to detail and orientation toward meticulous work**:

- **Strong interpersonal and communication skills, both verbal and written**:

- **Strong computer skills, including MS Office suite**:

- **Ability to work in a collaborative group setting and independently and to adjust to changing priorities**:

- **Ability to manage multiple priorities well and error-free**:

- **Ability to project and maintain a professional and positive attitude**

**Working conditions**:
**Travel**:0-25%**

**Lifting**:0-20lbs**

**Other**:Computer work for long periods of time**

**COMPENSATION & BENEFITS**:
**Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.**

**EMPLOYMENT TYPE**:
**Full Time, Permanent**

**COMMITMENTS**:
**-**Standard Hours 40 hours per week, one hour lunch, Monday - Friday.**Additional hours as needed.**

**-**Willing to work in shifts as and when needed.**

**DISCLAIMER**:
**Sitero is an equal opportunity employer and welcomes all job applica