Executive - Tele Caller

**About Us**:
H-Cura is a India’s first Online and Offline for Homeopathy Medicine Clinic's. We are started with very strong Mission and Vision as mentioned below

**Mission**: To revolutionize the e-health industry by building the world’s most trusted platform for traditional medicine using modern science and technology.

**Vision**: Make affordable and reliable health care accessible to everyone on one platform that instantly connects the best Doctors at your fingertips.

H-Cura is a employee friendly organisation. Given the stage of the Organisation the employees can able to explore more on the healthcare industry. As a senior member of the team, you would also have a chance to work closely with visionary founders and Top Management team guided by them and have great learning opportunities. The team is very smart, open, and collaborative and is constantly seeking ways to do things better. Work contributions and impact are recognised and rewarded.

Should speak to all the leads given by the marketing team and make sure their downloaded the Application.

Once Application downloaded by customers the appointment should fix with in-house doctor and connect the call to doctor immediately.

Leads Tracker should update it on the daily basis and needs to be hand over to management by end o the every day.

Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media | Feedback session and reach out to provide assistance.

Follow up with customers to ensure their technical issues are resolved.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers and act as customer’s advocate.

To share VOC (Voice of the customers) and assist to improve processes and policies.

Build customer confidence by providing support over the phone.

Handle customer objections effectively and improve CSAT. (Customer Satisfaction)

Assumes responsibility to solve customer problems as per the time line.

Ensures commitment to customers is met in a timely manner.

Solicits opinions and ideas from customers.

Strive for high quality and complies with clearly defined rules and policies.

Cautious and disciplined to focus and meet the targets for Customer Success metrics such as CSAT, FCR (First Call Resolution), Quality etc.

Understand and empathize with customers' issues and can be viewed as a customer understanding expert internally.

Manages a fair workload and is willing to go the extra mile to meet the desired results.

Builds strong relationships both Internally (With teams) and externally (customers).

Responsible for setting objectives and delivering results that have a direct impact on the achievement of results within the job area.

Finds root cause of quality problems that the customer is facing.

Takes ownership of all processes and quality practices in the team (definition, execution, continuous improvement, best practices)

Run effective development plans to track and improve individual performance.

Provides continuous feedback on areas of strength and opportunity to team.

Identifies the need for unique or modified approaches to achieving results and developing solutions to problems.

Create and execute timely hiring plans to maintain quality and avoid productivity disruptions.

Identify skill gaps and ensures right training is delivered to help team achieve goals and grow.

**Requirement**:
Should be Completed any UG Course from the reputed institution.

PG relevant to hospital management is additional preference.

One year minimum experience from healthcare industry is must.

Good Communication Skill.

Should speak multi-Language (Hindi / Kannada / Telugu / Tamil and English) is additional preference.

**Location**: Bangalore

**Shift**: 9 Hours Fixed timing and Rotational Week off.

**For Further Details Please Contact the employer: 8870001377.**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telemarketing: 1 year (required)
- tele sales: 1 year (required)
- Health care: 1 year (required)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person