Process Associate- Trust and Safety

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- Responsibilities_
- _Provides prompt and efficient service to the client including the appropriate escalation of any issues._
- _Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance._
- _Actively seek solutions through logical reasoning_
- _Demonstrates strong problem-solving capabilities and assist customers in case of any issues_
- _Serve as an advocate for the user community_
- _Label content and flag for action_
- _Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures._
- In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role._
- Qualifications we seek in you_
- Minimum qualifications_
- _Diploma/Advanced/Higher/Graduate Diploma in any field._
- _Must be able to commit to 24 X 7 rotating shift_
- _Must be able to work on weekends and public holidays_
- _Flexibility to take on multiple tasks, problem-solving/critical thinking skills_
- _Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy_
- Preferred qualifications_
- _Preferably with service support experience_
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Process Associate_

**_ Primary Location_**_India-Hanamkonda_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 24, 2025, 2:39:44 AM_

**_ Unposting Date_**_Oct 24, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_