Generalist E-commerce Executive
10 hours ago
**Role Overview**:
We are hiring for a generalist E-commerce Executive who will be responsible for the seamless order-to-delivery process. Your role will be crucial in ensuring smooth back-end operations, customer happiness, and efficient coordination with logistics partners.
**Key Responsibilities**:
1. Order Fulfilment:
Manage daily order processing and fulfillment on Shopify
Print shipping labels and invoices
Track order status and notify relevant stakeholders
2. Logistics & Courier Coordination:
Liaise with courier companies to ensure timely pickups and deliveries
Resolve delivery issues, address shipment delays or RTOs
3. Customer Service & Communication:
Respond to customer enquiries related to orders, delivery timelines, returns or exchanges
Handle complaints or feedback professionally to ensure customer satisfaction
4. Inventory & Operations Support:
Coordinate with warehouse or internal team on stock availability
Keep Shopify inventory updated and flag low-stock SKUs
Support basic operational tasks as needed
**Requirements**:
1-3 years in ecommerce operations, especially in small brands
Shopify experience is a big plus
Strong communication, attention to detail & problem-solving skills
Familiar with shipping platforms.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Application Question(s):
- Your Current CTC
**Experience**:
- Generalist E-commerce Marketing: 2 years (preferred)
**Location**:
- Lower Parel, Mumbai, Maharashtra (preferred)
Work Location: In person
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