Invoicing Sme

1 day ago

Gurugram Haryana, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**What You’ll Do on a Typical Day**:
Invoicing SME who will be responsible for the day to day running of all invoicing related tasks and activities supporting Reconciliation. Through defining, implementing, and monitoring team objectives, you will ensure the accurate and timely production of customer invoices whilst ensuring company policies and procedures are adhered to. As Team Leader you will motivate and develop your team; share your knowledge with the team and provide support to all other teams within the department
Assign work plan priorities as per SLA and agreed guidelines
Monitor team performance and activity as per KPIs
Assist team on billing query resolution
Liaise with tech support for error resolution & system improvement
Resolve escalated customer complaints and work closely with other functions/departments to cure persistent issues
Carry out quality audits, monitoring, and evaluation of all agents in absence of Team leader
Ensure weekly reports are submitted on time and provide utmost support to Team leader
Carry out quality checks of team processing
Remain first point of contact for new processes and coach team whenever such need arises
Monitor workload and provide input for FTE analysis and continue to review it on periodical basis
Analyze the process for efficiency and reduction in errors. Initiate root cause analysis to provide correct update to Team leaders/managers
**What We’re Looking For**:
Graduate with experience of 4 - 6 years Invoicing
Travel industry experience is required
Ability and diligence to follow processes through to conclusion
Strong time management skills
Ability to organize and prioritize effectively
Excellent team player
Quality control skills
Strong integrity
Knowledge of Excel Macro would be an added advantage
Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

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