Cash and Trade Proc Analyst2

3 days ago

Chennai Tamil Nadu, India Citigroup Full time

**Night Shift only

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

**Responsibilities**:

- The Payments Processing Operator undertakes the complete and accurate capturing of payment transaction, and all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.

Authenticate client instructions by confirming validate authorized signatory.

Record validations actions on the online product processor.

Ensure compliance with all internal policies and procedures and Regulatory requirements.
- Provide Back-up support to Jersey City and India as daily volumes dictate.
- Ensure priority transactions are processed within standard timeframes.
- Gather and track activity volumes for MIS reporting.
- Investigate and resolve inquiries related to processing.
- Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo
- To perform Payment & Investigation activities pertaining to Funds Transfer raised by customers/other banks/stakeholders in accordance with defined service standards
- Knowledge of investment operation & Account opening - KYC
- To provide levels of service that exceeds their expectations.
- To handle customers (internal / external) and queries of customers & Service team with care and as per the prescribed standards in place.
- To take decisions on exception handling to the extent of authorities delegated.
- To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
- To create, verify, authorize payment messages.

Qualifications:

- 10-12 years of experience in a related role
- Proven system development lifecycle skills
- Proficient understanding of emerging technologies
- Effective verbal and written skills
- Effective analytic and presentation skills

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:
Operations - Transaction Services
- **Job Family**:
Cash Management
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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