RPASdm 9 to 12 Years Mumbai

19 hours ago

Bengaluru, India Capgemini Full time

Leading the RPA service delivery team managing conflict and ensuring the team s processes and tasks are carried out efficiently
- Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for post incident reviews
- Excellent communication and self driven Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery Managing finances and budgets Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using your creativity to establish improve and refine services
- Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management including staff recruitment performance assessment training and mentoring
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange
- Ability to manage and prioritize tasks efficiently Solid resource planning and problem solving skills
- Readiness to demonstrate a proactive attitude Excellent verbal and written communication skills
- Familiar with Agile delivery Certified in SAFe will be added advantage

**Primary Skills**:

- RPA service delivery
- Incident Management

**Secondary Skills**:
SAFE Certified.

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