IT Support Associate

2 days ago

Ahmadnagar, India Cummins Inc. Full time

**DESCRIPTION**

**Disclaimer: The role is Onsite and not Remote. Selected person is required to be available at the plant on all working days.**

**Key Responsibilities**:

- Performs IT production support according to documented processes for assigned area(s).
- Diagnoses and resolves issues with IT hardware or software components under supervision.
- Troubleshoots assigned issues following department standards; escalates issues when necessary.
- Utilizes Incident Management system to manage reported issues or requests from end users; logs actions and support provided.
- Provides one-on-one training for less experienced associates on IT support processes and tools.
- Assists with additional IT responsibilities as assigned.
- Familiarizes with SLA (Service Level Agreements) and Operational Level Agreements related to IT services.

**RESPONSIBILITIES**

**Competencies**:

- **Collaboration**: Builds partnerships to achieve shared objectives.
- **Effective Communication**: Delivers clear communications tailored to diverse audiences.
- **Customer Focus**: Develops strong customer relationships and delivers solutions aligned with customer needs.
- **Instills Trust**: Builds confidence and trust through honesty, integrity, and authenticity.
- **Manages Complexity**: Makes sense of complex information to solve problems effectively.
- **Optimizes Work Processes**: Identifies and implements efficient processes with a focus on continuous improvement.
- **Self-Development**: Actively seeks opportunities for growth and development.
- **Situational Adaptability**: Adjusts approach and demeanor to meet the demands of different situations.
- **Incident Management**: Maintains and manages reported issues through the Incident Management system.
- **Troubleshooting**: Diagnoses and resolves customer-identified issues using department standards.
- **Problem Solving**: Systematically analyzes problems, implements solutions, and prevents reoccurrence.
- **Values Differences**: Appreciates diverse perspectives and contributions.
- **Education, Licenses, Certifications**: BE/BTech/BCA/B.Sc. in Computer Science or related field.
- **Experience** 2-3 years of experience in Oracle EBS.
- 2-3 years of hands-on experience in Power App development.
- 1 year of SQL development skills.
- **Certifications**: Relevant IT certifications are advantageous.

**QUALIFICATIONS**

Should have hand on experience of Power App development - 2-3 years

Should have SQL development skills - 1 year

Knowledge of any programming language will be an added advantage (Python, C#,..)

**Job** Systems/Information Technology

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2400252

**Relocation Package** No

  • Dba

    1 week ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Scm Pm

    1 week ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Java QA

    1 week ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Roc Associate

    1 week ago

    Ahmadnagar, India CIEL HR Full time

    **Roles & responsibilities of a ROC Associate** - **DE issues resolution** - DE captain form is an online hub where the DEs can raise the issue which ROC Associates will resolve through a defined SOP and within TAT defined for each issue - Metrics which ROC Associates will be responsible for as part of DE Captain form tickets are, - Ticket resolution TAT -...

  • Manual Tester

    2 weeks ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Operations Executive

    10 hours ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Cloud Ops

    1 week ago

    Ahmadnagar, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Sales Executive

    2 weeks ago

    Ahmadnagar, India Delltally IT solutions Full time

    **We are Delltally IT Solutions, we are 3* Certified Partner for Tallysolutions Pvt Ltd, Bangalore.**: - Builds business by identifying and selling prospects; maintaining relationships with clients. - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Maintains...

  • System Languages

    2 weeks ago

    Ahmadnagar, Maharashtra, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and...

  • Quality System Technician

    2 weeks ago

    Ahmadnagar, Maharashtra, India Cummins Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    DescriptionKey Responsibilities:Maintain the knowledge of relevant requirements based on internal changes (process and product technologies) and external changes (ISO 9001, IATF 16949, AIAG core tools, and Customer Specific Requirements (CSR)). Able to perform audits with process based approach and risk based thinking. Gather and analyze information related...