Customer Care Executive

2 weeks ago

Ernakulam, India Fainex technologies Full time

CRE responsibilities include:
Problem Resolution: Diagnose and resolve customer problems, ensuring a positive experience and customer satisfaction. Collaborate with other departments to escalate and solve complex issues.

Product Knowledge: Develop a deep understanding of Fainex Technologies' products and services to accurately guide customers, offer technical assistance, and provide relevant information.

Communication: Clearly and professionally communicate information regarding products, services, policies, and procedures to customers. Maintain a courteous and helpful demeanor in all interactions.

Record Keeping: Maintain accurate and detailed records of customer interactions, feedback, and resolutions. Use customer relationship management (CRM) tools effectively.

Feedback Collection: Gather feedback from customers to identify areas for improvement and report insights to the management team. Contribute to enhancing overall customer satisfaction.

Collaboration: Collaborate with internal teams, including sales, technical support, and product development, to ensure a seamless and coordinated approach to customer care.

Continuous Improvement: Stay updated on industry trends, product updates, and customer preferences to continuously improve service delivery and contribute to the company's growth.

Problem Prevention: Proactively identify potential issues, communicate trends, and work towards preventing recurring problems, fostering a proactive customer support approach.

Adaptability: Demonstrate flexibility and adaptability to handle evolving customer needs and challenges. Strive for excellence in delivering exceptional customer service.

**Salary**: ₹8,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8129350315

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