Supervisor

About HireRight:
Overview:
The main purpose of a Supervisor role is managing an operations team to provide excellent service delivery and daily production through planning, organizing, and executing verifications/background screening services in the team.

Ensures the organization’s goals and values, high-quality standards as well as business requirements are met.

Initiates, drives, executes, and supports change in the organization.

**Responsibilities**:
**Responsibilities-**

**Team Management: -**
- Support and manage a group of teams in background screening operations.
- Works closely with Team Leaders and support functions to ensure timely completion of tasks and delivery of KPIs.
- Sets priorities for leaders to meet daily deadlines; help develop plans to meet short and long-term objectives; conduct coaching and development for leaders.
- Stays up to date with clients and business requirements; delivers clear and consistent instructions to the teams. Addresses employee queries, issues, and responds to staff’s feedback.
- Maintains balance between teams expectations and responding to business requirements; takes responsibility for business decisions and adjusts communication style when interacting with teams.
- Cascades appropriate communication (verbal/non-verbal) to their teams in a timely, professional, and appropriate manner.
- Motivates and inspires team members to build engagement and increases retention of employees as well as over-achievement of business targets.
- Assesses situation, draws a conclusion, and implement course of actions.

**Performance & Quality: -**
- Responsible for delivery of SLA’s, KPI’s, quality and compliance metrics.
- Sets _SMART (specific, measurable, ambitious, realistic, time-bound)_ goals aligned with the company’s strategic priorities.
- Monitor team’s performance by running regular reports, both operational efficiency and client-related, conduct analysis needed and present to leaders.
- Drive efficiencies across teams and deliver productivity gains. Analyze, plan and execute detailed action plans.
- Handles escalations and ensures appropriate measures are taken to avoid them in the first place; also creates a sense of urgency and severity.
- Represents HireRight during client and internal review meetings
- Organizes and drives regular audits of work in progress; performs close monitoring of adherence and quality of work by the operations team.

**Governance & Reporting: -**
- Maintain and publish reports for business and client requirements.
- Prepare and present weekly/monthly/quarterly review presentations.
- Conducts periodic performance and career path discussions in accordance with HireRight policies; coaches team members to maximize performance and achieve career goals; implement control measures on performance issues in concurrence with management and HR team.
- Decision-making guided by policies, procedures, and own business plans, that impact the efficiency and effectiveness of their teams.

Proactively identify and resolve day-to-day technical and operational issues.

Qualifications:
**Education-**

Graduation in any stream.

**Knowledge & Skills-**
- Has the ability to lead and be responsible for a group of leaders and deliver results.
- Ability to communicate effectively in verbal and written forms.
- Represent and address a group of people and drive culture.
- Ability to quickly adapt to change in business circumstances.
- Ability to work independently and take decisions under time pressure.
- Ability to meet project deadlines.
- Has good knowledge of policies and procedures.
- Good connect with various functional groups.
- Has supervisory knowledge and skills.