Stewardess

**Job Title**: Stewardess cum Guest Relations Executive (GRE)

Department: Front Office / F&B Service / Guest Relations

Reports to: Front Office Manager / Restaurant Manager / General Manager

**Job Summary**:
We are seeking a dynamic and customer-focused **Stewardess cum Guest Relations Executive (GRE)** with a hotel management background to provide exceptional service to guests in both the dining area and front-of-house operations. This hybrid role bridges food & beverage service with personalized guest interaction, ensuring a smooth and welcoming experience from arrival to departure.

**Key Responsibilities**:Guest Relations (GRE) Duties**:

- Greet guests warmly upon arrival and ensure a smooth check-in or seating experience.
- Handle guest inquiries, special requests, and complaints with professionalism and empathy.
- Coordinate with front office, housekeeping, and F&B teams to fulfill guest needs.
- Maintain updated records of guest preferences and VIP profiles for personalized service.
- Assist with reservations, room orientation, and concierge services when required.

**Stewardess (F&B Service) Duties**:

- Welcome guests in the restaurant and assist with seating arrangements.
- Present menus, take food and beverage orders accurately, and serve efficiently.
- Ensure tables are properly set and the dining area remains clean and inviting.
- Communicate effectively with kitchen and service teams for timely order delivery.
- Upsell menu items and inform guests about specials or promotions.

**Qualifications**:

- Bachelor's or Diploma in Hotel Management or Hospitality.
- 1-3 years of experience in guest service or food & beverage operations.
- Excellent communication and interpersonal skills.
- Strong multitasking and time management abilities.
- Well-groomed, confident, and guest-oriented attitude.

**Preferred Skills**:

- Knowledge of property management systems (e.g., Opera, IDS, or similar).
- Familiarity with F&B POS systems (e.g., Micros).
- Fluency in English; knowledge of a second language is a plus.

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person